Welcome to Vapor Zone. These Terms & Conditions govern your access to and use of our website, products, services, and order facilities. By visiting our website, creating an account, placing an order, or using any of our services, you agree to comply with these Terms & Conditions.
Please read them carefully before making a purchase.
1. About Vapor Zone
Vapor Zone is an online and retail platform in Bangladesh providing vaping devices, accessories, replacement pods and cartridges, e-liquids, and related products.
Product availability, pricing, specifications, colors, sizes, nicotine strengths, resistance options, flavors, and other variations may differ between products and may change based on stock availability.
2. Age Restriction
Our products are intended only for adults aged 18 years or above.
By accessing our website or placing an order, you confirm that you meet our age requirement and are legally permitted to purchase the relevant product.
Vapor Zone reserves the right to refuse or cancel an order where age eligibility or other required information cannot be reasonably verified.
3. Product Information
We make reasonable efforts to provide accurate product names, photographs, descriptions, specifications, prices, stock information, and available options.
However, manufacturers may occasionally update packaging, design, specifications, or included accessories without prior notice. Product images may therefore vary slightly from the item received.
Customers should review the product description and available options carefully before confirming an order.
4. Pricing
All prices displayed on Vapor Zone are shown in Bangladeshi Taka (BDT) unless otherwise stated.
Prices may change at any time due to supplier pricing, availability, promotions, or other business factors.
A price displayed on the website does not guarantee availability. If an obvious pricing or technical error occurs, Vapor Zone may contact the customer before processing the order or cancel the affected item.
5. Orders
Placing an order through the website does not automatically guarantee that the order will be accepted.
An order may be subject to:
Product availability
Customer information verification
Delivery-area availability
Order confirmation
Applicable purchase restrictions
Vapor Zone reserves the right to accept, decline, hold, or cancel an order when reasonably necessary.
If an ordered product becomes unavailable, we may contact the customer to offer an alternative product, wait for restocking, or cancel the unavailable item.
6. Payment
Available payment methods will be displayed during checkout.
Customers are responsible for providing accurate payment, billing, contact, and delivery information.
Where Cash on Delivery is available, customers must provide a reachable phone number and accurate delivery address so the order can be confirmed and delivered successfully.
Additional payment methods may be introduced or removed from time to time.
7. Shipping and Delivery
Delivery times shown or communicated by Vapor Zone are estimates and may vary depending on location, courier operations, public holidays, weather, product availability, or circumstances outside our reasonable control.
Customers must provide a complete and accurate delivery address and an active contact number.
Any applicable delivery charge will be communicated or displayed during the ordering process.
Detailed delivery, exchange, and return conditions may also be governed by our separate Shipping & Return Policy.
8. Order Cancellation
Customers should contact Vapor Zone as soon as possible if they wish to cancel an order.
An order may be cancelled before dispatch where operationally possible. Once an order has already been handed over to a courier or dispatched for delivery, cancellation may be subject to our Shipping & Return Policy.
Repeated fake orders, intentional refusal of confirmed orders, misuse of Cash on Delivery, or fraudulent activity may result in restrictions on future orders.
9. Returns, Exchanges and Refunds
Return, replacement, exchange, and refund eligibility depends on the product condition, type of product, nature of the issue, and our applicable Shipping & Return Policy.
Customers should inspect delivered products promptly and contact Vapor Zone within the applicable return or complaint period if there is a genuine issue.
Products damaged through misuse, improper handling, unauthorized modification, accidental damage, or failure to follow manufacturer instructions may not qualify for replacement or return.
For hygiene, safety, authenticity, and product-integrity reasons, certain opened or used products may have additional return restrictions.
10. Product Use and Customer Responsibility
Customers are responsible for selecting products that are compatible with their device and intended use.
Before using batteries, chargers, coils, cartridges, pods, e-liquids, or other accessories, customers should follow the manufacturer's instructions and recommended safety procedures.
Where a product contains nicotine, customers should read the product information and warnings before use.
Vapor Zone does not encourage misuse, unauthorized modification, unsafe charging, improper battery handling, or use of products outside their intended purpose.
11. Website Accounts
Customers may be able to create an account to manage orders, wishlist items, stock notifications, or other website features.
You are responsible for maintaining the confidentiality of your account information and for activity conducted through your account.
You must provide accurate information and must not use another person's identity, contact details, or account without authorization.
12. Website Use
You agree not to use Vapor Zone for any unlawful, fraudulent, abusive, or harmful activity.
You must not attempt to:
Damage or interfere with the website
Access restricted systems without authorization
Submit fraudulent orders
Introduce malware or malicious code
Copy or misuse website content for unauthorized commercial purposes
Manipulate reviews, ratings, stock notifications, or other website functions
We may restrict access to users who misuse the website or its services.
13. Intellectual Property
Unless otherwise stated, the Vapor Zone name, website design, written content, graphics, banners, product presentation, and original website materials are owned by or licensed to Vapor Zone.
Manufacturer names, logos, trademarks, and product images remain the property of their respective owners.
Our website content may not be reproduced, republished, distributed, or commercially exploited without appropriate permission.
14. Third-Party Services
Our website may use third-party services such as courier providers, payment services, maps, analytics tools, social-media platforms, or external links.
Vapor Zone is not responsible for the independent terms, privacy practices, availability, or content of third-party websites and services.
15. Limitation of Responsibility
Vapor Zone will make reasonable efforts to maintain accurate information and reliable services.
However, we cannot guarantee that the website will always operate without interruption, temporary technical problems, maintenance, third-party service interruptions, or other circumstances outside our reasonable control.
Nothing in these Terms is intended to remove any customer rights that cannot lawfully be excluded.
16. Privacy
Personal information submitted through Vapor Zone is handled according to our Privacy Policy.
Customers should review the Privacy Policy to understand how information relating to orders, accounts, contact details, and website use may be collected and handled.
17. Changes to These Terms
Vapor Zone may update these Terms & Conditions when necessary to reflect changes to our services, website functionality, operating procedures, or applicable requirements.
The latest version published on this website will apply from the time it becomes effective.
We recommend reviewing this page periodically.
18. Contact Us
If you have questions about these Terms & Conditions, an order, product information, delivery, or after-sales support, please contact Vapor Zone through the official contact details provided on our Contact Us page.
By continuing to use the Vapor Zone website or placing an order, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.
